 tactical online services tactical online services tactical online services tos unit the tactical online services tos unit was established in july 15 2020 to oversee the reconceptualization and repurposing of the information technology services and functions at the university of guyana ug specifically due to the covid19 pandemic this unit has been tasked with preparing and supporting the university in delivering tertiary education both presently and in the future with regards to elearning teaching assessment research laboratory exercises library services etc eadministration admissions bursary examinations alumni library etc and eservices public relations and services for students staff guests etc simply put tos manages the consolidation of the university s elearning platform through assisting the students staff alumni and guests into transitioning from face to face interactions to an online environment mr malcolm williams is the director of tos as can be seen in the subunits of tos diagram there are four subunits that fall directly under tos and one subunit that is linked to the tos unit but is a part of coetal each of these subunits is explained below it governance research innovation and security igris  address all issues and policies relating to cyber security ethics and general safety of students faculty and staff while carrying our functions using the university s elearning platform this is a new subunit created specifically for tos mr malcolm williams is the current director of igris software services and educational technology applications sseta  oversees all communication platforms and applications such as moodle and zoom used by the university and the administration needs of the university such as the digital gradebook and the management of srms and hrmis this was a preexisting department at the university that was placed within tos upon creation of the latter mr sekhar moses mallampati is the director of sseta infrastructure and it services  also referred to as the centre for information technology  cit  oversees the physical aspects and communication channels for the university by addressing connectivity challenges overseeing the email accounts of staff and maintaining a repository of software that the university s communities use this was a preexisting department at the university that was placed within tos upon creation of the latter mr fidel captain is the director of cit client core services and enterprise support ccsesu  oversees aspects relating to payments refunds and staff salaries for the university and provides client services and support for students faculty and staff this is a new subunit created specifically for tos mr rayman khan is the current director of ccsesu educational onlining support services edoss  focuses on capacity building of faculty staff and students as they migrate to online mode this is a new unit that has strong links to tos however it currently works out of the centre of excellence for teaching and learning coetal dr charmaine bissessar is the director of edoss these five units coordinate finding synergies and supporting each other to ensure the core values of tos are upheld teamwork leadership empathy commitment continuous learning serviceoriented clientfocused and of course visionary  vision to be the effective and efficient technological backbone of the educational systems infrastructure to enable and support the delivery of the mandate of the university of guyana mission transform the delivery of education at the university of guyana such that tertiary education is accessible available peoplecentric convenient and economical for all through the leveraging of innovative reliable robust and appropriate icts and educational technology solutions webmaster wed 10282020 1255  