 joey leo post joey leo post the university of guyana has recently laid on 10 cellular phone lines which are manned by student volunteers specifically to deal with the safe collection of certificates in the ongoing covid 19 context they are servicing about 2000 students at this moment these  cellular phone lines are also whatsapp enabled so if persons don t get someone to speak to they are encouraged to leave a message  and someone will return the call or message we continue to urge our alumni to use these and all other avenues such as email to receive services while covid conditions persist while we are working to perfect our systems and services we are not able to respond to everyone immediately given the size of the staff and the volume of requests that come in each day most requests are addressed within 72 hours depending on their complexity and when they are made we have advised our students in writing that the registry of the university has the following schedule for picking up certificates at this moment by appointment monday and thursday 10 am 1345 pm and tuesdays from 2pm to 6pm the accommodation from 2 pm to 6pm on tuesdays is for working students who are having difficulties visiting during working hours it is not that the registry staff does not work in the mornings the certificates delivery process is requiring a modification in covid19 context prior to this certificates could have been collected at any time during working hours ug s students records management system srms is automated this means that any outstanding amount large or small will be recognized by the system as a debt and it will automatically trigger all systems which are associated with the debt it should be noted that ug unlike many other universities does not charge interest on monies owed to us by our students ug also has been doing its best to work with students on payment plans reductions waivers and other student supports to the best of our very modest means at this precise moment about 3100 of our 10000 students have been unable to pay or pay in full we are still working with them and are allowing them to continue despite this creating grave difficulties for the university we want them to still succeed and do our best to support this it should be noted that the student who started this line of comment yesterday had been already contacted by a student volunteer long before the post was reposted since the student volunteer indicated she called him back yesterday his situation is being addressed it should also be noted that certificates from 2017 or anytime before 2020 will have to be retrieved from safe storage so appointments must be made so that these can be ready when the recipient arrives also  ug is legally required to ensure full settlement of all financial obligations before certificates can be collected however  ug does now give letters of completion free unlike other institutions to assist students in moving onward while the university which serves thousands of students and alumni daily in difficult circumstances recognizes that there are failures which are not acceptable and which we find institutionally regrettable we wish to advise that a lot of energy is being expended to track investigate and correct these incidents as soon as they come to our attention we trust this serves to clarify and factually inform the specific issues raised in regard to this issue the university of guyana dec 8 2021 andydindial thu 12092021 857  